Free shipping all over India for orders ₹999 or above 

Frequently Asked Questions

General Queries

Is Cash on Delivery (COD) available?

Yes, COD is available for orders below INR 5000 and is applicable in all serviceable pin codes across India.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact us within 7 days of delivery via:

 

Are there additional charges for returns or exchanges?

Yes, a nominal charge of INR 100 is applied as a reverse shipment fee during the refund process.

How long does an order take to arrive?

Orders typically take 2-5 business days to reach metro and tier I cities. Delivery to certain pin codes may take longer. If your order is delayed, please contact us via:

How do I Confirm my Order Placement?

Once your order is placed, you will receive a confirmation email and SMS on your registered contact details. We will also notify you once the order has been dispatched.

What if my Shipment is Delayed?

If your order doesn’t arrive within 7-10 business days, please contact us via:

Are Shipping Charges Applicable on Delivery?

Yes, we charge a shipping fee of INR 100 on all COD orders.

Do we Ship Internationally?

Currently, we only ship within India. However, you can place an order from anywhere globally as long as the shipping address is in India.

Cancellation, Return/Exchange & Refund

How to Cancel an Order?

You can cancel your order within 6 hours of placing it via WhatsApp at +91 7703026343. Alternatively, click the “Cancel Order” button in your order confirmation message.

What if I Receive a Damaged Product?

If you receive a damaged or defective product, notify us within 24 hours of delivery and send a photograph of the product via:

Delayed reporting may affect the eligibility for returns.

What if I Receive a Wrong Item?

In case of receiving a wrong product, notify us within 24 hours of delivery and email a photograph of the product to:

Delayed reporting may affect the eligibility for returns.

When can I Initiate a Return?

Return requests must be made within 7 days of the delivery date.

Refund Process for Returns/Exchanges

Once the returned product is inspected and approved, we will initiate the refund within 72 hours:

  • If a promotional/coupon code was used, the refund will be issued as store credit.

  • If no promotional discounts were applied, the full amount will be credited to your bank account.

How to Check Return Status?

To check your return status, log into your account or contact us via:

Sizing Assistance

How to Determine the Correct Size?

Refer to the SIZE CHART option available on the product page for detailed size and fit information.

Payments

What Payment Methods We Accept?

We accept multiple payment methods, including:

  • Cards: Visa, MasterCard, Amex, Discover, JCB, Diners Club

  • Wallets: Apple Pay, PayPal, Mobikwik, Ola Money, Airtel Wallet, Paytm, PhonePe, Simpl

  • UPI & PayLater options

Payment Deducted but Order Not Placed?

most cases, the payment is automatically credited back to your account within 2-3 business days. If not, email us the transaction details at [email protected] and we will verify and assist you promptly.

How do I know my payment transaction is secure?

We ensure every transaction occurs within a secure environment. D3V.STORE uses 256-bit SSL encryption to protect your payment data. We do not store your credit card details, and all transactions are directly processed through secure banking channels.

For further inquiries, contact us at:

  • Address: 8/192, Arya Nagar, Kanpur, 208002 – INDIA

  • Phone/WhatsApp: +91 7703026343

  • Email: [email protected]

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