Privacy Policy
Privacy Policy
Effective Date: 23-February-2025
D3V.STORE (“we,” “us,” or “our“) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit https://d3v.store (“Website”) or make a purchase.
By using our Website, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
A. Information You Provide
We collect personal data when you:
✅ Place an order (e.g., name, email, shipping address, phone number, payment details)
✅ Create an account (e.g., username, password)
✅ Contact us for support (e.g., messages, order details)
✅ Subscribe to marketing communications
🔒 Note: We do not store payment card details; they are processed securely by third-party providers like Razorpay.
B. Information Collected Automatically
We collect non-personal data, including:
✅ IP address, device type, browser version, and OS
✅ Pages visited, time spent, and referral sources
✅ Cookies and tracking technologies to enhance user experience
You can manage or disable cookies via your browser settings.
2. How We Use Your Information
We process your information to:
✅ Fulfill Orders – Process payments, ship products, and manage returns
✅ Provide Customer Support – Respond to inquiries via email, WhatsApp, or chat
✅ Improve Services – Analyze site usage and improve user experience
✅ Send Communications – Notify you about orders, promotions, or policy updates
✅ Ensure Security & Legal Compliance – Protect against fraud and comply with regulations
3. Information Sharing & Third Parties
We do not sell or rent your personal data. However, we may share necessary information with:
A. Service Providers
🛒 Payment Processors (e.g., Razorpay): Secure transactions
🚚 Logistics Partners: Order fulfillment and return processing
📢 Marketing Platforms: Email newsletters, targeted ads (if opted-in)
B. Legal & Business Transfers
⚖️ To comply with laws or respond to legal requests
📂 If the company undergoes a merger, acquisition, or asset sale
4. Data Security & Retention
We implement SSL encryption, restricted access controls, and real-time monitoring to protect your data.
✅ Order Data: Retained for tax, legal, and fraud prevention purposes
✅ Account Data: Stored until you request deletion
✅ Marketing Preferences: Updated or removed upon request
Customers can request data deletion at any time by contacting [email protected].
5. Your Rights & Choices
✔ Access & Update: Request copies or corrections to your data
✔ Withdraw Consent: Opt-out of marketing communications
✔ Request Deletion: Close your account and remove personal details
🔗 Opt-Out: Click “unsubscribe” in emails or contact us for assistance.
6. Refund & Return-Related Privacy Considerations
💳 Refund Processing: To issue refunds, we securely process your payment details via the original payment method. For COD orders, store credit is issued instead of a refund.
📦 Returns Handling: If a return is initiated, our logistics partners will receive necessary details to process pickup and verification.
🔄 Self-Shipping: Customers providing self-shipped returns must include their Order ID, which is linked to their stored order data for refund validation.
7. Third-Party Links
Our Website may contain links to external sites. We are not responsible for their privacy practices, so please review their policies before sharing data.
8. Policy Updates
We may update this Privacy Policy. Changes will be posted with an updated “Effective Date.” Please review periodically.
9. Grievance Officer & Contact Information
For privacy concerns, contact:
📍 Sanjiv Shukla (Grievance Officer)
📧 Email: [email protected]
🏠 Address: D3V.STORE, 8/192 Arya Nagar, Kanpur, 208002, India
Customer Support:
📩 Email: [email protected]
📱 WhatsApp: +91 77030 26343
🕒 Monday–Thursday: 10:00 AM – 7:00 PM | Friday–Sunday: 11:00 AM – 4:00 PM